Refund policy

At Zenpods we strive to provide you with high-quality products and a seamless shopping experience. We understand that occasionally, issues may arise with your order. This Return & Refund Policy outlines the guidelines for returns and replacements for damaged or defective products.

  1. Eligibility for Replacements: a. We only accept replacements for products that are damaged or defective upon delivery. b. To be eligible for a replacement, you must notify us within 7 days of receiving the product.

  2. Reporting a Damaged or Defective Product: a. To request a replacement, please contact our Customer Support team via:

           The Replacement form on the website.
     
                                        OR

    • Email: officialzenpods@gmail.com
    • When reporting the issue, please provide the following information:
    • Your order number
    • Product name and description
    • Detail Description of the problem with the product
    • An unboxing video along with images of the damage or defect

  Note - An Unboxing video of the parcel is mandatory for the Replacement/Return process. Without the Unboxing video proof no Replacement/Return will be initiated. Unboxing videos must feature the first-time opening of the parcel. Pre-opened or repacked items are not acceptable. The label along with the customer's name and address should be clearly visible in the video

  1. Verification and Confirmation: a. Our Customer Support team will review your request and may require additional information or images to verify the issue. b. Upon verification, we will confirm the eligibility for a replacement.

  2. Replacement Process: a. If your product is eligible for a replacement, we will process the replacement as soon as possible. b. If your request is accepted , our team will ask you to deliver the product back to our warehouse, Once received the new replacement will be sent to your given address

  3. Return is only available on seal packed items, Returns will be accepted within 7 working days, Refunds shall be processed in the following 7 Business Days, Our Team will Provide you with the address and details on how to return your order via E-mail

       4. Refund Policy: a. Refunds are only issued if the product is out of stock or                      unavailable for replacement. b. If your product is eligible for a refund, we will                process  the refund using the original payment method. c. The refunded                        amount will include the product's purchase price and any applicable taxes, but               it will not include shipping or handling fees.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Color Availability
In rare cases where the selected color is unavailable, we may ship an alternative color variant of the product with the same specifications, build quality, and performance. Please note that color substitutions are not eligible for return or exchange.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note that this refund and replacement policy is subject to the abovementioned terms and conditions. We reserve the right to refuse returns or replacements that do not meet the specified criteria. If anything is missing or broken in the box we will need an unboxing video for that and that should be made in one hour of the package received if the unboxing video is missing then only replacement will happen for the missing/broken part. We only return the product if it is damaged or defective if you want to return the product because of some other reason ( In the case if it is not damaged/defective ) then we will deduct up to 25 to 30% of the product price as an inconvenience fees and will deduct that from your refund and will return the remaining amount to you. The shipping fee is not refundable and the return shipping cost is bearable by the customer.